Customer Feedback on Excell Investigations

The reviews of Excell Investigations highlight both their strengths and areas needing improvement. Below is a summary of the key points mentioned by customers:

Strengths

• Professional and Trustworthy Service: Customers emphasize the professionalism and trustworthiness of Excell Investigations. The team is noted for using modern techniques such as in-person surveillance, social media monitoring, auditing, and accident reconstruction to uncover the truth, particularly beneficial in cases of fraud investigation.
• Effective in Locating Missing Persons: The team is praised for their ability to locate missing relatives quickly and efficiently. This includes providing prompt communication and necessary information, even offering advice on additional professional help when required.
• Outstanding Customer Service: Specific mention is made of individuals like John and Nizar Milbes who provide exceptional service. Customers appreciate their understanding and willingness to help, often going above and beyond by not charging for follow-up assistance or offering services free of charge.
• Successful Fraud Investigations: Customers report successful outcomes in fraud cases, with all necessary information provided to build cases against fraudulent parties, leading to favorable settlements.

Areas for Improvement

• Communication Challenges: One customer experienced difficulties with the automated phone service and inability to reach the team due to a full voicemail, leading to a loss of potential business.

Overall, feedback suggests that Excell Investigations is a reliable and effective service for both personal and professional investigative needs, despite occasional communication issues. The emphasis on customer satisfaction and positive outcomes is a significant draw for clients seeking investigative services.