Customer Feedback Summary

Customers have provided feedback on their experiences, highlighting several key issues and positive points related to services. Below is a summary of the most frequently mentioned aspects:

Negative Experiences

• Lack of Flexibility and Refunds: Customers expressed dissatisfaction with the company's policy on refunds and class rescheduling, particularly in situations involving illness.
• Poor Customer Service: Multiple reviews mention encounters with rude and unprofessional staff, with specific incidents involving dismissive behavior over the phone.
• Administrative Issues: Some customers reported issues with administrative processes, such as paperwork not being submitted, which led to significant delays and additional costs.
• Reputation Concerns: There is a perception among customers that the company is not well-regarded within the security community, with some describing it as a "joke."

Positive Experiences

• Effective Training: Despite other issues, some customers found the training, particularly with specific instructors like Matt, to be extremely helpful and effective in achieving their qualifications.

Conclusion

Feedback suggests that while the training itself can be beneficial, there are significant concerns regarding customer service, administrative efficiency, and company policies. Addressing these issues could improve customer satisfaction and enhance the company's reputation.

Discover ICS Security Services

Providing assurance and protection, ICS Security Services is dedicated to offering top-notch security solutions tailored to meet diverse needs. Situated in Catonsville, MD, this trusted company has consistently built a reputation for excellence and reliability in the security sector.

Who They Are

With a team of seasoned security professionals, ICS Security Services specializes in creating a safe and secure environment for businesses and individuals alike. Their knowledgeable staff is adept at assessing risks and implementing comprehensive security strategies to address any concerns.

What They Do

ICS Security Services provides an array of security offerings designed to safeguard people, property, and assets. The firm leverages both traditional and cutting-edge techniques to deliver effective solutions that ensure peace of mind for all its clients.

• Armed and Unarmed Security Personnel
• Mobile Patrol Services
• Executive and VIP Protection
• Event Security Management
• Security Consulting and Risk Assessment

Locations Served

ICS Security Services extends its protective services within Catonsville and surrounding Maryland regions. This enables them to effectively respond to local security concerns and deliver personalized service to each client.

What Sets Them Apart

What differentiates ICS Security Services from others is their commitment to blending traditional expertise with modern technology. This synergy allows for real-time responsiveness and thorough coverage tailored to specific scenarios. Their team is highly trained and follows stringent protocols to maintain the highest safety standards.

Whether you’re seeking protection for an event or require on-going security measures, ICS Security Services brings both peace of mind and a sense of security. Have you considered how effective your current security measures are? Let ICS help reinforce your safety today.