Customer Feedback Summary on Cyber Webinars and Services

Feedback from attendees highlights various aspects of webinars and services related to cyber topics. Below are the key points gathered from customer reviews:

Positive Feedback on Webinars and Presentations

• Engaging and Informative Content: Customers have mentioned that the webinars, such as "Navigating the Cyber Market" and "Demystifying Cyber Coverage," are highly engaging and informative.
• Knowledgeable Instructors: Attendees praised the instructors for their deep knowledge in cyber-related topics.
• Comprehensive Coverage: Coalition group webinars are noted for their comprehensive approach covering various aspects of cyber insurance.
• Educational Value: Participants found the sessions valuable, gaining insights into cyber insurance and the benefits of loss control and claims handling.
• Recommendation Potential: Attendees are inclined to recommend these sessions to their peers.

Critique on Service Value

• Lack of Direct Support: Feedback suggests some dissatisfaction with the service aspect, especially when dealing with claims processing where Coalition acted as an intermediary without providing direct support.
• Questionable Added Value: Some customers are uncertain about the additional value provided by Coalition, expressing a preference for traditional brokers who offer direct carrier interactions.

Overall, while the educational content and expertise in webinars are highly appreciated, there are concerns regarding the practical support and added value in claims handling services.