Customer Feedback on Technical Support Services

Customers have shared their experiences with the technical support services provided, highlighting several key areas of satisfaction and appreciation.

Outstanding Assistance and Professionalism

• Sir Alvin and Sir LP were praised for their exceptional assistance in troubleshooting and fixing a customer's laptop. Their professionalism and patience were particularly appreciated, as they ensured the customer understood the process and that everything was working perfectly before completing the service.
• Feedback suggests a high level of dedication and attentive support, which is rare to find, leading to customer satisfaction and willingness to recommend their services.

Excellent Support from Roy Cleofas

• Roy Cleofas from Intelecis received commendations for his excellent support in resolving issues with Microsoft Teams and Outlook. Customers noted his professionalism, knowledge, and efficiency.
• Roy's patience and expertise made the process smooth and hassle-free, ensuring customer satisfaction and a seamless workday.

Consistent and Reliable Service

• The team, including Sir Ham, provided consistent assistance with day-to-day tech issues, being described as accommodating, responsive, and quick in troubleshooting. Such qualities contribute significantly to the overall excellent service experience.

Overall Experience with Intelecis

• Intelecis has been recognized for offering an excellent experience, with staff who are helpful and knowledgeable. They have maintained a high standard of immediate response time, which was a concern for customers transitioning from a previous management group.
• Staff members like Charlie, Richard, and Franz, along with others, have been highlighted for being reliable and delivering on promises, making it a wonderful service experience that customers are eager to recommend.

Overall, the feedback suggests that the technical support team excels in providing quality service, ensuring customer satisfaction through their dedication, expertise, and reliability.