Customer Feedback and Insights on Xantrion

Positive Experiences

Customers have shared several positive aspects regarding their experiences with Xantrion's services:

• Reliable IT Support: Customers appreciate the consistent and timely updates provided by Xantrion's IT specialists, making communication seamless through both email and phone.
• Professional and Helpful Staff: Specific staff members, such as Gene Liang and Nader Sabra, have been highlighted for their helpfulness and ability to provide quick solutions, enhancing overall customer satisfaction.
• Prompt and Cheerful Service: The staff is consistently described as cheerful and prompt, offering immediate support when needed.
• Highly Recommended: Customers recommend Xantrion for those seeking a local and professional IT support company.

Concerns and Negative Feedback

Feedback suggests significant concerns regarding the internal work environment at Xantrion:

• Management Practices: There are strong criticisms of the management, particularly their focus on profit over employee welfare, with claims of hypocrisy regarding company values.
• Employee Treatment: Reports indicate dissatisfaction with the treatment of employees, including layoffs and a lack of support for personal circumstances.
• Work Environment: The office environment is described negatively, with mentions of unresolved infrastructure issues contributing to a demoralizing atmosphere.
• Advice to Job Seekers: Current employees advise potential job seekers to consider other opportunities due to the negative work culture.

Conclusion

While customers generally speak highly of the IT services and support offered by Xantrion, significant issues related to management and the workplace environment have been raised by employees. These contrasting perspectives highlight areas of strength in customer service and areas in need of improvement within the organizational culture.